FAQs


If you have questions, then I have answers... Answers to the most often asked questions are below. In case there is something that I've missed or you'd like a special request for shipping, packaging, or are interested in a commission, please get in touch with me directly.

ARTWORK INFORMATION

Where do you create your paintings?

I create all my artwork in my art studio in Wimbledon Art Studios in southwest London, UK.  You can come visit me at my studio, studio 310 in the Blue Building by appointment. 


Is your artwork suitable for gifts?

Artwork is a fantastic, personal and thoughtful gift, whether it's for a loved one or for yourself! My work makes fantastic presents to mark the big occasions in your life, such as birthday gift, anniversary gift, new home gift, new baby gift, new job gift. And with free gift wrapping at no extra charge, my artwork is a particularly stylish way of telling someone how much you care. If you'd like to give the gift of art, but are not quite sure which artwork to choose, I have also introduced a gift voucher option that comes gift-wrapped with a message card of your choice.


Why is your artwork different?

There are loads of fantastic artists out there, so why is my artwork different? Well, because it’s exactly that – it’s different! I hear again and again from my customers that they are looking for something different - something they haven’t seen before. Of course my artwork is beautiful (if I may say so myself…) – it is based on a love of art and colour. Of course my work (including my greeting cards and limited edition prints) are the highest quality I can offer and are based on premium materials. And of course I am committed to providing you with the best customer service possible and I am dedicated to ensuring that all my customers are happy with their purchases and would recommend my artwork to their friends. But what really sets me apart is my passion to enable my customers to have as much creative freedom as possible to decorate their world as they want - I have lots of different colour schemes and sizes of paintings to choose from. My range of products is suitable for the budget conscious and for those occasions when you want to splash out. Whether you are looking to purchase an original piece of art that will stay with you for a long time or a budget-friendly way of adding a splash of design and colour to your home, I am here to help.


Where can I see more photos of your artwork?

I know that sometimes, shopping online can be challenging (I am after all also an online shopper)… you aren’t quite sure whether the pictures are truly representative of the product, you can’t quite see what the texture of the material is, you’re not quite sure of the size measurements… you’re not quite sure if the colours on the screen are the same as in real life. I want all my customers to be completely happy with their purchase (and to tell their friends about me). And while my return policy ensures that you will only keep what you truly love, I believe in getting things right the first time. And with that in mind, I have included tons of product photos on my site – from just the prints / artworks, to them framed to close-up details. That way, I believe, you can truly get a real idea of how my artwork looks and how it would look in your home.


I would like to commission a bespoke piece of artwork. How do I get started?

I believe that much of contemporary art takes its self very seriously - too seriously in my humble opinion. At the end of the day, art is about beautifying your world - whether it be your home or office or other surrounding. And only you know best what inspires you and what you find beautiful - do you love yellow? Or maybe blue? Would you like to match your sofa colour? Or maybe the curtains that you bought and love? I love the idea that you can choose how to enhance your home with art and I want to give you maximum flexibility to do that. For example, that's why my abstract artwork is able to be displayed vertically or horizontally. Also, much of my work is created in a series with various colour combinations - this means that I am able to do custom work to a specific colour scheme. At the end of the day, I want to give you as much control and decision making power to make your surroundings look just the way you want them. If you are interested in some custom work so you can decorate your home or office just the way you want, contact me for a free no obligation initial consultation. I'd love to hear your ideas about colour combinations, size, orientation (landscape / portrait / other?).


BUYING, SHIPPING, DELIVERY, RETURNS INFORMATION


What do you customers say about you and your work?

You can take a look at some of my customer feedback on my new testimonials page. My reviews are positive because I am committed to creating quality artwork that is a bit different and providing excellent customer service.


Where can I buy your artwork?

So you’ve seen something you like and you’re wondering how to get it? The easiest way to purchase any of my work is directly through my website – my website is e-commerce enabled and uses secure software to process all major credit / debit card and PayPal transactions.

My work is also available at selected galleries and shops in the UK – get in touch if you’d like to know more.


I am looking for artwork with a particular colour - can you help?

Yes, absolutely! Many of my customers have a favourite colour that they would like in their artwork and so I have introduced a new shopping functionality that allows you to look at all my artwork (original paintings, limited edition prints, and vintage book artwork) by colour. Take a look at my Shop by Colour menu and chose a colour from the drop down list.  


What are the payment options?

Paypal, an internationally recognized leader in processing online payments, is my payment provider for my website. You can pay using your Paypal account or any major credit / debit card as well - you don't need a Paypal account to pay with your credit / debit card. Alternatively, if you prefer to pay via bank transfer, please get in touch and I can send you my details. I provide a receipt with every purchase.


Is payment secure?

Yes, absolutely! Paypal and Shopify process all the transactions on my website and it is a trusted and secure internationally recognized leader in processing online payments. Paypal processes thousands of transactions worldwide and uses specially encrypted software to ensure that all transactions are safely processed.


Where do you ship?

All of my products are packaged carefully and beautifully and shipped to you with love from London, UK. Currently, I ship to the UK, France, Italy, Spain, USA, Canada, Australia, and other selected countries. Get in touch if you'd like to know if I ship to your country.


How much does shipping cost?

As a special offer, for a limited time, I am offering free shipping to UK, USA, Canada, France, Italy, Spain, Germany and Australia for all orders above £50. Customers from other countries, please get in touch and we will send you some shipping options as they are dependent on the size of the work. Please note that applicable custom fees or duties are the responsibility of the buyer.


How do you ship the artwork?

The larger works (A2 or larger) are sold without a mount and without a frame and carefully rolled up in a sturdy cardboard tube and protected with acid-free tissue paper. The artworks that are smaller than A2 are sold with a mount for their protection but without a frame. 

I send a confirmation email once your package has been shipped with estimated arrival times. Normally, I use Royal Mail (the UK equivalent of the US Post Office) for the shipping, but I'm happy to use UPS, DHL, or another delivery service if you prefer. I can also provide express delivery for an extra cost. Please note that especially for international shipments, packages may sometimes take a little bit longer, especially during busy holiday seasons or due to customs inspection.


How long does shipping take?

I ship within 1-3 business days of receiving payment (this includes the extra time it might take package the items and get them to the post office). As I use Royal Mail, shipping to the UK is relatively quick (they say 2-5 days but is usually 2-3 days in reality). Shipping to the USA takes a bit longer (about 1-2 weeks on average). If you need express shipping by a particular date, please get in touch and I will check if it can be done and what extra cost (if any) would apply.


Do you do gift wrapping and special cards for presents / gifts?

If you are buying for a gift, please let me know and I can include a message of your choosing on a card, and special gift wrapping, etc. Artwork is a particularly thoughtful and personal gift and I make sure that I package it and present it in that way to the gift recipient.


What is Your Refunds and Exchanges Policy?

I really appreciate your support of my artwork and I want all those who buy my work to be 100% happy with it. I make every effort to ensure that your chosen artwork arrives to you in perfect condition. However, in the unfortunate event that the work arrives damaged, please let me know as soon as you can so we can contact the shipping company. In most cases, I am happy to replace the damaged work with another product of the same type of your choosing (same price) or offer a full refund.
In the event that you don't love the artwork once it arrives as much as I hope you do, I am happy to offer a full refund once you ship the artwork back to me in an undamaged condition, provided you get in touch with me within 14 days of receiving the artwork. Word of mouth is one of my generators of business and I want to make sure that you pay for and keep the artwork only if you absolutely love it!


OTHER


Can you recommend a frame / framers?

Recommending framing is a tricky business as you have to juggle both the protection of the artwork but also be mindful of cost. I always try to make all my work on standard sizes to avoid the high costs of getting custom frames made. It is difficult to recommend frames that suit all tastes and budgets… I always use good quality real wood and real glass frames. Often these are modern plain black frames but sometimes they also include one-off vintage frames sourced from local markets. If you’d like to purchase one of my vintage book artworks already framed or if you would like more specific advice on framing services or types of frames, please do get in touch and I would love to help.


If I buy your artwork, do I buy the image copyright as well?

Please note that copyright of all of my artwork, including any digital images of my artwork or any other representations made of my work is retained by me. Please do not use any images for any purpose (other than strictly personal – i.e. emailing friends, for example which you are more than welcome to do of course) without prior written consent from me, which I’m happy to discuss. l maintain the full right to any images of my artworks and may make prints of the original artwork, or use digital copies of the original artwork to show in galleries, shops, etc.

Are you interested in collaborating on special projects?

Yes, absolutely. I'm always keeping an eye open for interesting new projects. If you're interested in collaborating and working with me on a particular project or idea, do not hesitate to get in touch.